Obtaining Your Personal Information
We may obtain personal information about you when you: – enter in your details on our website; send us correspondence; tell us over the phone or in person; place an order with via our online shopping cart or by phone or when you provide feedback about our products.
Processing Your Personal Information
We will use the personal information that you provide us with to process your order for our products and to ensure that any goods ordered are delivered to the address specified.
When you enquire or provide feedback about our products we will use the contact details that you have provided to respond to you. Any feedback you provide will help us improve our products and our service to our customers.
In order to have your order delivered to your delivery address we will need to pass your delivery address details onto an external delivery company. Your order will always be managed by Boot Buddy Ltd and we will only provide delivery companies with the minimum information necessary to facilitate the delivery of goods to you. The delivery companies provide sufficient security guarantees in relation to any personal information that we might provide them for these purposes and they are required to act only on our instructions in relation to any such information.
When we require certain types of sensitive information such as credit/debit card details, we redirect visitors to a secure server (online shopping cart). These details are not kept by Boot Buddy Ltd.
Any credit/debit card details we take over the phone will be processed through our card machine terminal. Once processed card details will be destroyed and not logged anywhere with Boot Buddy Ltd.